When I registered the domain with them, I was told that I MUST HAVE a BTConnect Account with them as they don't allow Microsoft Account such as hotmail, outlook or MSN. I had a BTBroadband Business and I also had a domain registred with them. I'm going to see what Ofcom's position is on this topic as there's not information coming directly from BT left BT Business about 8 years ago and my btconnect email address is still working. It seems to be being used as leverage to prevent customers from cancelling. To keep your Business email address active after you have moved to a home/domestic account, you would need to purcshase a hosting pack to keep the address active.' This is due to Business and Domestics having different servers. 'it is possible to tranfers your business phone and broadband over to a home/domestics account, but you are not able to transfer the the Business email address. 'A hosting pack is ВЈ6 a month, you can contact sales to get it added to the account, or if you want you can send me your broadband details through a private message and I can resond to you and get it added to the account doe you.' 'you can keep using your email address, as long as you have a paid for service on the account to keep it active, we would put a hosting pack on your account which would be billed monthly/quartley depending on your prefernce.' Other forum responses suggest you can keep it as did the agent I just called in your business cancel team as well as your business team chat agent. Thanks, again I'm still not getting consistent information from BT.

My bt email address